KEY FEATURES

If you are new to CX it is a good idea to take the Customer Experience 101 course. This class will teach you how to create the happiest customers in the world. Take the skills you've learned in basic customer experience theories and put it into action.. This course covers the basics of building a winning customer experience strategy - from planning to implementation.

• Access 12 lectures & 4.5 hours of content 24/7
• Learn why CX is so important
• Create the happiest customers in the world
• Create & manage effective CX programs
• Know how to measure CX success
• Hands on Lab lectures where you build your own surveys and customer journeys

This course is to cover the basic knowledge and certification in CX.

PRODUCT SPECS

Important Details

• Length of time users can access this course: lifetime
• Access options: web & mobile streaming
• Certification of completion included
• Redemption deadline: redeem your code within 30 days of purchase
• Updates included
• Downloadable lecture materials
• Experience level required: beginner

Requirements

• Any device with basic specifications

THE EXPERT

Instructor

Jaakko Männistö is a startup entrepreneur, founder, and award-winning customer experience professional at @feedbacklyapp as well as the founder of the biggest entrepreneurial digital community in Finland - Yrittäjä.io. Jaakko is the only Finn featured on the Forbes 30 under 30 list of rising CX stars.

He is a keynote speaker, who talks about everything from entrepreneurial stories to day to day human communications, personal branding, and of course customer experience. He is also the author of the book "The Journey - How to create the happiest customers in the world.

CX Academy is an industry-leading online course that teaches you everything you need to take your first steps in becoming a CX superstar. All the courses are built with video lectures and additional resources such as ebooks, templates, tests, and quizzes, and one-on-one coaching and all lessons are available in presentation format.